Cisco 642-243 Exam - CheatYourExams.net

Free 642-243 Sample Questions:

1. Refer to the exhibit.

In the Cisco Unified Contact Center Enterprise solution, the Cisco Unified ICM Script Editor provides a "Monitor Mode" that is useful in understanding how calls are being handled in real time. Given the screen capture, which two states describe the calls handled by this Call Routing Script? (Choose two.)
A. Thirty calls are currently in queue for the "Gold" Skill Group.
B. Three calls failed the Queue to Skill Group Node because no "Gold" agents were logged in.
C. Agents in the "Gold" Skill Group were immediately available for 20 calls.
D. Four calls remained in queue on the Cisco Unified IP IVR waiting for available agents and heard the prompts played by the "qmsg" script.
E. "CCM1_1" is the Media Routing Domain of the "Gold" Skill Group.
Answer: B, C

2. Drag and Drop Question. Drag the items to the proper locations.

Answer:

3. Drag and Drop Question. Drag the items to the proper locations.

Answer:

4. Drag and Drop Question. Drag the items to the proper locations.

Answer:

5. To use the Cisco Unified ICM dumplog utility to gather the Call Router's MDS log from Monday, March 10, 2008, begining at 9:30, and to ensure that you do not get binary data in the log, which command line syntax would you use?
A. dump mds /bt 09:30 /nobinary /o
B. dumplog mds /bd 03/10/2008 /09:30 /o
C. dumplog mds /bd 03/10/2008 /bt 09:30 /nobin /o
D. dumplog /bd 03/10/2008 /bt 09:30 /nobin /o
Answer: C

6. In a Cisco Unified Contact Center Enterprise deployment, which three traces would you apply for a Cisco Unified Communications Manager PIM in the Cisco Unified ICM PROCMON tool? (Choose three.)
A. trace *low* /on
B. trace csta* /on
C. trace *event /on
D. trace closedcalls /on
E. trace precall /on
F. trace routing /on
Answer: B, C, E